THE OHIO STATE UNIVERSITY HEALTH SCIENCES CENTER & THE AMERICAN ASSOCIATION OF SERVICE COORDINATORS

The Ohio State University Sciences Center and
The American Association of Service Coordinators
Professional Service Coordinators Certificate Program

STUDY GUIDE

PROFESSIONAL SERVICE COORDINATOR COMPREHENSIVE EXAMINATION

  1. The Comprehensive Examination is focused on the content of the eight (8) core modules in the on-line Professional Service Coordinator Certificate Program. The elective modules are not part of the Exam.
  2. The primary content of each of the modules should be the focus of your studies for the Exam. The Exam does not cover information located at links from the Certificate Program to other organizations and web information.
  3. The Exam questions were developed directly from the text of the modules. The questions contained in the "How Are You Doing?" sections and the Post Tests from each module are not part of the Comprehensive Exam.
  4. The Comprehensive Exam contains a combination of multiple choice and true/false questions (80 questions in all). There are no essay questions on the Exam; however, some of the multiple choice questions provide scenarios that depict situations you might encounter in your daily work. In response to the situation presented, you are asked to choose the best response from the list of choices.
  5. When taking the Exam, you should reflect upon the content presented in the modules, and not second-guess your answers by thinking "well, at our community we do it this way, or that way." The purpose of the Professional Service Coordinator Certificate Program is to create a common body of knowledge and standards of practice across the profession. Certainly, as companies and employees there are some differences in the way daily work is accomplished, but the material you have learned in the modules is an important step in creating a level of standardization across the profession; therefore, the module content is what you should reflect upon when answering the Exam questions.
  6. There is no intentional effort to trick you by including obscure questions on the Exam. The program staff developed the exam to test knowledge that it feels is important to functioning at a professional level as a Service Coordinator.
  7. We have provided a few Study Tips that may be helpful as you prepare to study for the Comprehensive Exam. These tips come from the Walter E. Dennis Learning Center here at The Ohio State University.  Just as you approach each of your workdays with a plan for your accomplishments, preparing for the Exam will be more successful if you have a plan. With confidence in yourself, you'll do just fine!!