Modules

All Professional Service Coordinator Program modules were developed to reflect curriculum that is rooted in the core values of the service coordination profession - service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence. The PSC Program is available to anyone interested in continuing education and professional development in the field of service coordination. To earn the PSC designation from the American Association of Service Coordinators, all participants are required to complete the 12 core modules and sit for the Comprehensive Examination. Modules will vary in complexity and length, each taking between one and two hours to complete. If you are interrupted or find you have limited time available, you may leave the module in progress and return to complete it at a later time.  REGISTER NOW!

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1.75 Training Contact Hours

Do you consider yourself to be a good listener? Or do you sometimes feel that things get in the way of your listening as effectively as you might want? The most ordinary conversations can often be the most influential, becoming real moments that m...(Read More)

1.75 Training Contact Hours

People often rate conflict as a turning point in their work and personal relationships. Yet crucial conversations can become influential moments that matter in our lives, improving our organizations and relationships. The difference is the way we ...(Read More)

2.0 Training Contact Hours

Our society is becoming more diverse—not only in terms of race and ethnicity, but also in terms of how people identify themselves. What used to be a relatively simple question, “Who are you?” can now open the door to a wide range of answers. The...(Read More)

1.5 Training Contact Hours

One of the key roles of a service coordinator is to identify and link residents with a range of services that may or may not be available in your local community. Many of these supportive services are financed directly or indirectly with federal f...(Read More)

1.5 Training Contact Hours

Motivational Interviewing is a communication technique that is specifically designed to resolve ambivalence about, and build motivation for behavior change. In other words, motivational interviewing can help us help clients better understand their...(Read More)

1.25 Training Contact Hours

In this module you will be given information that will help you understand the state of literacy in the U.S.; explore the meaning of health literacy and its ramifications for individuals, families, and communities; and become familiar with strateg...(Read More)

1.5 Training Contact Hours

Do you sometimes think to yourself, “am I following the HUD regulations?” or perhaps “what is this quality assurance, I keep hearing about?” This module will clear those questions up and provide you with tools and techniques for developing a succe...(Read More)

2.0 Training Contact Hours

As we accommodate an ever-changing environment at home and work, this module will define what is good stress vs. bad stress, the impact that stress has on how we engage in the world, and review strategies for managing stress; finding balance betwe...(Read More)

1.5 Training Contact Hours

Do you know how to “talk down” a resident who is becoming increasingly aggressive towards other residents in the building? Would you know what to ask if one of your residents told you that she was going to kill herself? If Mrs. Smith, on the secon...(Read More)

2.0 Training Contact Hours

The Professional Conduct and Ethics Module addresses ethical standards such as establishing professional boundaries and conduct, commitment to the resident/client, self-determination, privacy and confidentiality, informed consent, respect, commitm...(Read More)

1.0 Training Contact Hour

Chemical dependency affects all segments of our population, with devastating effects on families, personal health, financial stability, and community crime and violence. For many older adults, chemical dependency could mean a 10 to 15 years decrea...(Read More)

1.0 Training Contact Hour

Assessments are essential components of a Service Coordinator’s toolbox. Determining residents’ needs or abilities is key in providing assistance and making referrals for appropriate supports, services or skills training. This module will provide...(Read More)