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Online Proctoring with Proctorio

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Candidates have the option to take the exam at any location that is quiet and free of distractions, provided their laptop or desktop computer meets the minimum system requirements.

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Testing in an online proctored format may not be possible or the best option for everyone. Candidates must review and confirm that the minimum technical requirements have been met before proceeding with Proctorio.

Online proctoring is recommended for candidates who:

Are comfortable using more advanced technology, including but not limited to video and audio recording and downloading, then using browser extensions.
Can troubleshoot device-specific or internet access issues themselves or by consulting with either Proctorio's support team or other IT department available at their place of employment.

*Due to differences in devices and access to some secure internet connections, the PSC program cannot assist candidates with technical or internet access issues. If a candidate cannot independently confirm they have met the minimum requirements stated by Proctorio or on this website, they must utilize a local testing site when one is available.

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Proctorio is integrated into the PSC website and is active when you Sign In to your exam. A computer system captures your movements during the exam and sends a video and other recorded data to the PSC program for review.

Proctorio uses advanced machine learning and facial recognition technology to record and flag suspicious activity. Information is encrypted using a zero-knowledge process.

Only authorized PSC program staff will be able to unlock and view the exam recordings. No Proctorio employee has access to the data.

Proctorio's lockdown and security tools will prevent unauthorized web surfing and content capture. Caches will be cleared, and extensions will be disabled during the exam to maintain the exam's security and integrity.

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Proctorio requires using the Google Chrome web browser on a laptop or desktop computer and a strong, reliable internet connection. Other web browsers such as Internet Explorer, Firefox, Mozilla, and Safari are not compatible with Proctorio. Mobile devices such as cell phones and tablet devices are not compatible with Proctorio and may not be used.

If your computer or laptop does not have any of the necessary minimum requirements, you will not be able to test in an online proctored environment.

Please visit the information for testing at an in-person testing site as an alternative option.

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Next Steps

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Confirm Minimum System Requirements

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Your device must have a working webcam and microphone (either internal or external) to proceed. A minimum amount of memory (free disk space and free RAM) that other applications are not using is required.

More information on Proctorio's minimum system requirements can be found here. Proctorio offers individual test-taker support via their website. The Proctorio Support Staff will assist you in determining if your device meets the minimum requirements.

More information on using your microphone and webcam in Google Chrome can be found here.

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Install Proctorio Extension on Chrome

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If you have previously downloaded and used Chrome, you may skip to the next step. More information on using Google Chrome can be found here.

Next, install the Proctorio extension for Chrome.

If given the option, be sure to select "Allow this extension to read and change all data on this website," and it is set to "On all sites." The "Allow in incognito" setting should be enabled (make sure the slider is blue).
While not recommended, if you are doing this just before starting the exam, you may need to refresh the page for these settings to take effect.
Contact Proctorio for more assistance using the Live Chat feature from the extension or go to Proctorio's Support page.

*The Proctorio extension can be uninstalled after the examination.

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Exam Preparation

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Confirm Minimum System Requirements

Your device must have a working webcam and microphone (either internal or external) to proceed. A minimum amount of memory (free disk space and free RAM) that other applications are not using is required.

More information on Proctorio's minimum system requirements can be found here. Proctorio offers individual test-taker support via their website. The Proctorio Support Staff will assist you in determining if your device meets the minimum requirements.

If you have previously downloaded and used Chrome, you may skip to the next step. Otherwise, download and install the Chrome web browser by visiting here. More information on using Google Chrome can be found here.

Next, install the Proctorio extension for Chrome. If given the option, be sure to select Allow this extension to read and change all data on this website, and it is set to On all sites. The Allow Incognito setting should be enabled (make sure the slider is blue).

Contact Proctorio for more assistance using the Live Chat feature from the extension or go to Proctorio's Support page.

*The Proctorio extension can be uninstalled after the examination.

More information on using your microphone and webcam in Google Chrome can be found here.

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It is essential that you review the Before Exam Day instructions before exam day. You should have previously downloaded the Proctorio extension for Chrome. If you need to reload the extension, please follow these instructions. Then, follow the steps listed below.

Have your government-issued photo ID ready. A picture of your ID will be taken and sent to the PSC committee staff to verify your identity.
Be sure to visit the restroom and attend to any pending responsibilities before beginning the exam. Leaving the exam computer during the exam period will be flagged as suspicious and may result in forfeiture of the exam.
Prepare the location where you will take the exam by removing any papers, books, cell phones, and other internet-enabled devices, including internet-enabled watches or other wearable technology. These items will be flagged as suspicious by Proctorio and may result in forfeiture of the exam.
- A list of permitted items can be found here.
Be sure that your exam location is quiet and free of distractions from people or pets.
Have an additional light source ready if it is needed. Cameras may have difficulty recording images due to suboptimal light levels. Alternatively, try adjusting the height or angle of your webcam.
Ensure your device is connected to a power source or has sufficient power available. Exams lost due to insufficient power may be forfeited, except for a verifiable loss of electricity to the location.
Close all browser tabs and windows except for the one Chrome window you will use for the exam. Save and close all documents and any unnecessary programs, apps, or processes running in the background. Once you begin the exam, you will not be able to access your PSC modules or any other webpage.
It is recommended that you restart your computer before proceeding to free up available memory (RAM).

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Click here to download a PDF copy of these instructions.

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What Happens After Exam Day?

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You will receive your preliminary score after you submit your exam. The final results are pending confirmation by the PSC committee. You may expect to receive confirmation within 5-7 business days of your exam.

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Questions?

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Please note: Technical support for exams proctored by Proctorio will be provided by Proctorio Live Chat at chat.proctorio.com or by contacting the the Proctorio support staff at 866.948.9248. The Office of Geriatrics and Interprofessional Aging Studies can provide only limited technical assistance once this test-taking option is initiated.

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